Effective date: 19 August 2026

Please read these booking conditions carefully before making a booking. They explain who your contract is with, the financial protection that applies and the rights and responsibilities of everyone involved. The person making the booking must be at least 18 years old and must ensure that every person named on the booking has read and accepted these conditions.

1. About us and how these conditions work

1.1 We are Latitude 40 Enterprises Limited, trading as Portugal Holidays, a company registered in England and Wales under company number 01209645. Our registered office is 21A Pembridge Road, London W11 3HG; this address is not open to the public. You can contact us at info@portugalholidays.co.uk or on 0207 871 7036. We hold Air Travel Organiser’s Licence number 9952.

1.2 In these conditions, “you” and “your” mean the lead booker and every person named on the booking. “We”, “us” and “our” mean Latitude 40 Enterprises Limited. “Supplier” means any airline, hotel, transport provider, car-hire company, tour operator or other provider of a travel service.

1.3 These conditions apply to consumer bookings. They do not apply to travel booked under a general agreement for business travel, or to a separately negotiated group, corporate or event contract, unless we expressly agree in writing that they do.

1.4 Our role will be stated before you book and on your confirmation documents. Depending on the booking, we may act: (a) as the organiser of a package created and sold by us; (b) as a retailer or agent for a package organised by another tour operator; or (c) solely as an agent for a supplier of an individual travel service, such as a flight-only, accommodation-only, car-hire or excursion booking.

1.5 Sections 1 to 8, 18 to 23 and any section expressly stated to apply will apply to all bookings. Sections 9 to 17 apply only where we are the organiser of your package. Section 18 applies where we act as retailer or agent. If there is an inconsistency, the section dealing with our particular role takes priority.

1.6 Your contract also includes the information provided to you before booking, our written confirmation and, where relevant, the supplier’s or third-party organiser’s booking or carriage conditions. We will make applicable supplier conditions available on request. Nothing in these conditions limits any right that the law does not permit us to exclude or restrict.

2. The lead booker and your information

2.1 The lead booker must be at least 18 years old, have authority to book for everyone named and be able to receive communications on their behalf. The lead booker is responsible for paying all amounts due, including amounts arising from changes made by members of the party.

2.2 You must give us accurate names exactly as shown on each traveller’s passport or other travel document, together with all other information reasonably required for the booking. You must check our confirmation, ATOL Certificate, tickets and other documents as soon as you receive them and tell us promptly of any error.

2.3 If information supplied by you is incorrect, you must pay the actual charges and reasonable costs of correcting it. Some suppliers, particularly airlines, do not permit name changes and may require a new booking at the price then available.

2.4 We will send important notices to the postal or email address supplied by the lead booker. You must provide current contact details and monitor them before and during travel.

3. Booking and formation of your contract

3.1 A quotation is not a reservation and is subject to availability and price at the time you ask us to book. We may correct an obvious pricing or description error before accepting a booking.

3.2 When you ask us to make a booking, you offer to enter into the relevant contract and authorise us to make any necessary supplier reservations. Subject to section 3.3, the contract is formed when we issue our written confirmation after accepting the required payment, unless we tell you that a supplier’s contract is formed at a different point.

3.3 Where we act only as agent, the contract for the travel service is between you and the named supplier or organiser and is formed in accordance with that party’s conditions. We are not free to accept or reject that contract on the supplier’s behalf except to the extent we have been authorised to do so.

3.4 If we are unable to accept your booking, we will return any payment collected for an unconfirmed service. We are not responsible for a booking error attributable to you or caused by unavoidable and extraordinary circumstances, but we remain responsible for booking errors attributable to us or to technical defects in a booking system that we are responsible for.

4. Prices, deposits and payment

4.1 Before your booking is confirmed, we will tell you the total price and, so far as applicable, any additional fees, charges or other costs. Where a cost cannot reasonably be calculated in advance, we will explain the type of additional cost that may be payable.

4.2 You must pay the deposit or full amount stated at booking. Unless your confirmation states an earlier date, the balance for a package organised by us is due 70 days before departure. Bookings made 70 days or less before departure are normally payable in full. Supplier payment and ticketing deadlines may require earlier payment and will be stated before booking or on the confirmation.

4.3 If a payment is not made on time, we may treat the booking as cancelled by you after giving reasonable notice. The cancellation provisions and charges applicable to your booking will then apply. We may retain only the amounts properly due under those provisions.

4.4 A single inclusive price for a package does not have to be allocated between its component services. Local tourist taxes, resort fees, security deposits and optional services may be payable locally where disclosed before booking or where introduced by an authority after booking.

4.5 Unless expressly included, the price does not include travel insurance, passport or visa costs, vaccinations, travel to or from the UK departure point, optional excursions, optional hotel facilities, room service, parking, infant cots or meals and transfers not shown on the confirmation.

5. Passports, visas, health requirements and travel advice

5.1 You are responsible for ensuring that every traveller has valid travel documents and meets all passport, visa, immigration, entry, transit, vaccination and health requirements. Requirements may change and may differ according to nationality, residence, age, route and personal circumstances.

5.2 We will provide the general passport and visa information required by law for a package before booking. You must verify individual requirements with the relevant embassy, consulate, official immigration authority and the Foreign, Commonwealth & Development Office at www.gov.uk/foreign-travel-advice, allowing sufficient time before departure.

5.3 We are not responsible if you cannot travel because you did not meet a requirement that was accurately communicated or reasonably available to you. This does not exclude responsibility for incorrect information that we were legally required to provide.

6. Insurance

6.1 You must have adequate travel insurance appropriate to the booking and your circumstances, including cover for cancellation, curtailment, medical treatment, repatriation, personal liability, baggage and any activities you plan to undertake. You should arrange cover from the date you book.

6.2 You must disclose relevant medical conditions and other information to the insurer as required by the policy. If you travel without adequate insurance, you may have to bear losses that an appropriate policy would have covered. This section does not exclude or reduce any liability that we have under law or contract.

7. Accessibility, medical requirements and special requests

7.1 Before booking, tell us about any disability, reduced mobility, medical condition, pregnancy, allergy, dietary requirement or other circumstance that may affect the suitability or performance of the arrangements. Give us enough detail to assess and communicate your needs.

7.2 We will provide information about the suitability of a package taking account of the information you give us and will pass relevant requirements to suppliers. We may ask for further information or a medical certificate where reasonably necessary. If we cannot meet an essential requirement, we may be unable to accept the booking.

7.3 A general request that is passed to a supplier is not guaranteed. A request becomes a contractual requirement only when we or the relevant contracting supplier expressly confirm in writing that it is accepted as such. Failure to meet an unconfirmed request is not by itself a breach of contract.

7.4 Where you do not tell us about a relevant requirement before booking, we will make reasonable efforts to assist, but you may be responsible for additional costs that could not reasonably have been avoided.

8. Conduct

8.1 You must behave responsibly and must not threaten, abuse or endanger another person, seriously disrupt the arrangements or damage property. You must comply with reasonable safety instructions and supplier rules.

8.2 If your behaviour or that of someone in your party creates a serious risk or disruption, we or the relevant supplier may end the person’s arrangements after considering the circumstances and, where practicable, giving a warning. No refund will be due for services not used as a result, and you will be responsible for reasonable loss, damage and costs caused by the behaviour. We will not be responsible for arranging return travel unless the law requires otherwise.

PART A - WHERE LATITUDE 40 IS YOUR PACKAGE ORGANISER

Sections 9 to 17 apply only where your confirmation identifies Latitude 40 Enterprises Limited as the organiser of your package.

9. Package information and financial protection

9.1 Before you book, we will provide the standard package information form and the key information required by the Package Travel and Linked Travel Arrangements Regulations 2018, including the main characteristics of the services, the organiser’s details, the total price, payment arrangements, minimum numbers where applicable, passport and visa information, cancellation information, insurance information and accessibility information.

9.2 The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for proper performance of all travel services included in the package and must provide assistance if you are in difficulty, as described below.

9.3 We provide insolvency protection for flight-inclusive packages and applicable Flight-Only sales under ATOL number 9952. When you make the first payment for an ATOL-protected booking, you will receive an ATOL Certificate. Please check that the services listed on the Certificate match what you booked. The Certificate explains what is protected and who to contact if something goes wrong.

9.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

9.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

9.6 Further information is available at www.caa.co.uk/atol-protection. Any non-flight package protection applicable to a booking will be identified in the pre-contract information and confirmation.

10. Changes to the package price after booking

10.1 After confirmation, we may increase the package price only as a direct consequence of: (a) the price of passenger transport resulting from the cost of fuel or other power sources; (b) taxes or fees imposed by a third party not directly involved in performing the package, including tourist taxes, landing taxes or embarkation/disembarkation fees; or (c) exchange rates relevant to the package.

10.2 We will absorb an increase equal to 2% of the package price, excluding insurance premiums and amendment fees. If a permitted increase is greater than 2%, you will pay only the amount above 2%. We will notify you clearly, with a justification and calculation, no later than 30 days before departure. We will not increase the price after that date.

10.3 If the same factors result in a price reduction, you are entitled to the corresponding reduction, less reasonable administrative expenses. On request, we will provide evidence of those expenses.

10.4 If a proposed increase exceeds 8% of the total package price, section 14 will apply and you may accept the increase, accept a substitute package if offered, or terminate without paying a cancellation fee.

11. If you change or transfer your package

11.1 If you ask to change the package after confirmation, we will try to assist but cannot guarantee that a change will be possible. You must pay our administration fee of £25 per person affected, together with the actual supplier charges and other costs caused by the change. We will tell you the cost before completing the change where practicable.

11.2 Many airline tickets and other arrangements are non-changeable or non-refundable after booking. A requested alteration may therefore result in a charge of up to 100% of the affected service and may require a new booking at the price then available.

11.3 You may transfer the package to another person who satisfies all conditions applicable to it by giving us reasonable notice in a durable form before departure. Notice given at least seven days before departure will be treated as reasonable.

11.4 The original traveller and replacement traveller are jointly responsible for paying the outstanding balance and the actual, reasonable costs of the transfer. We will tell you those costs and provide evidence on request. A supplier’s refusal to permit a name change may mean that the relevant service must be cancelled and rebooked, provided the resulting cost is actual and reasonable.

12. If you cancel your package

12.1 You may cancel at any time before departure by notifying us in writing. Cancellation takes effect when we receive the notice. If you do not receive acknowledgement within 48 hours, contact us to ensure the notice was received.

12.2 Except where section 13 applies, you must pay the following standard cancellation charge. The charge is calculated as a percentage of the total package price and may be adjusted where necessary to reflect non-refundable supplier costs, cost savings and income from alternative use of the services. We will provide a justification on request and will not recover the same loss twice.

12.3 If one traveller cancels and the remaining arrangements cost more per person, the remaining travellers must pay the resulting, properly evidenced increase. We will deduct any refund or cost saving arising from the cancellation.

12.4 There is no general statutory cooling-off period for passenger transport, accommodation, car hire, catering or leisure services booked for a specific date or period. You may be able to recover cancellation charges under your travel insurance.

13. Your right to cancel because of unavoidable and extraordinary circumstances

13.1 You may terminate the package before departure without paying a cancellation fee where unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity and significantly affect performance of the package or carriage of passengers to the destination.

13.2 Official advice from the Foreign, Commonwealth & Development Office is relevant evidence but is not the only factor. We will consider the circumstances reasonably on the information available at the time.

13.3 If you terminate under this section, we will refund all payments made for the package within 14 days. You will not be entitled to additional compensation.

14. Changes to your package before departure

14.1 We may make an insignificant change and will inform you in a clear, comprehensible and prominent way. Whether a change is insignificant depends on its effect on the package as a whole and your disclosed requirements; no fixed flight-time threshold automatically determines this.

14.2 If before departure we are constrained to alter significantly any main characteristic of the package, cannot meet a special requirement we expressly accepted, or propose a price increase of more than 8%, we will tell you without undue delay and give you a reasonable period in which to: (a) accept the change; (b) accept a substitute package if offered; or (c) terminate without paying a cancellation fee.

14.3 We will explain the proposed change, its impact on the price, the period for your decision and what will happen if you do not respond. If you accept a package of lower quality or cost, you will receive an appropriate price reduction. A substitute package accepted under this section will be supplied without additional cost unless you freely choose and agree to purchase an upgrade.

14.4 If you terminate, or if we terminate because you did not respond within the stated period, we will refund all payments for the package within 14 days. Where appropriate, you may also be entitled to compensation under section 17.

15. If we cancel your package before departure

15.1 We may cancel the package and refund all payments without additional compensation if: (a) the number of participants is below the minimum stated before booking and we notify you within the applicable period; or (b) unavoidable and extraordinary circumstances prevent us from performing the package and we notify you without undue delay before departure.

15.2 For cancellation because minimum numbers are not reached, we will notify you no later than: (a) 20 days before the start of a package lasting more than six days; (b) seven days before a package lasting between two and six days; or (c) 48 hours before a package lasting less than two days.

15.3 We will refund all payments for the cancelled package within 14 days. In other circumstances where we cancel in breach of contract, your rights may include compensation under section 17.

16. Performance of your package and assistance

16.1 We are responsible for performance of the travel services included in your package, whether we or a supplier performs them. If a service is not performed as agreed, tell us without undue delay using the contact details on your travel documents and also notify the local supplier where appropriate.

16.2 We will remedy a lack of conformity unless that is impossible or would involve disproportionate cost, taking account of the extent of the problem and value of the affected service. If we do not remedy it within a reasonable period set by you, you may do so yourself and request reimbursement of necessary expenses. You need not set a period where we refuse to remedy it or immediate action is required.

16.3 If a significant proportion of the package cannot be provided, we will offer suitable alternative arrangements, where possible of equivalent or higher quality, at no extra cost. If the alternatives are lower quality, we will grant an appropriate price reduction. You may reject an alternative only if it is not comparable to what was agreed or the price reduction is inadequate.

16.4 Where a lack of conformity substantially affects the package and we fail to remedy it within a reasonable period, you may terminate without a cancellation fee and, where appropriate, receive a price reduction and compensation. If the package includes passenger transport, we will also provide equivalent repatriation without undue delay and at no extra cost.

16.5 If unavoidable and extraordinary circumstances make it impossible to ensure your return as agreed, we will bear the cost of necessary accommodation, if possible of an equivalent category, for up to three nights per traveller, or for any longer period required by applicable passenger-rights law. Statutory exceptions and enhanced protection for persons with reduced mobility, their companions, pregnant travellers, unaccompanied minors and persons needing specific medical assistance apply where we are notified of their needs at least 48 hours before the package starts.

16.6 We will provide appropriate assistance without undue delay if you are in difficulty, including information on health services, local authorities and consular assistance, and help with distance communications and alternative arrangements. We may charge a reasonable fee not exceeding our actual costs if the difficulty was caused intentionally by you or through your negligence.

17. Price reductions, compensation and our liability as organiser

17.1 You are entitled to an appropriate price reduction for any period during which there is a lack of conformity, unless it is attributable to you. You are also entitled to appropriate compensation for damage sustained as a result, except where we prove that the lack of conformity is attributable to you; attributable to an unconnected third party and unforeseeable or unavoidable; or due to unavoidable and extraordinary circumstances.

17.2 We are not responsible for a service, facility or excursion that is not part of your package. This does not affect responsibility for representations made by us or for services that were included or subsequently added to the package.

17.3 Where an international convention or applicable passenger-rights legislation limits the compensation payable by a supplier, the same limitations apply to us to the extent permitted by law. Relevant instruments may include the Montreal Convention for air carriage, the Athens Convention for carriage by sea and COTIF for rail carriage. Copies or links are available on request.

17.4 Except for personal injury or damage caused intentionally or through negligence, compensation payable by us for a claim that is not governed by an applicable convention is limited to three times the total package price. No limitation applies where it would be unlawful.

17.5 If you receive compensation or a price reduction from a supplier for the same event, we may deduct it from the amount payable by us to prevent double recovery. This does not require you to pursue the supplier before making a valid claim against us.

17.6 We are not responsible for losses that were not foreseeable when the contract was made or that relate to a traveller’s business or profession. This exclusion does not apply where prohibited by law.

PART B - WHERE LATITUDE 40 ACTS AS RETAILER OR AGENT

18. Third-party packages and individual travel services

18.1 Where we sell a package organised by another tour operator, the named organiser is responsible for package performance and insolvency protection. Its booking conditions apply to the package. We remain responsible for services we agree to provide as retailer and for obligations imposed on us by law.

18.2 Where we arrange an individual travel service as agent, your contract for that service is with the named supplier. The supplier’s conditions govern matters including payment, amendment, cancellation, refunds, carriage, check-in and liability. We will give you the supplier’s identity and make its applicable conditions available before booking or on request.

18.3 We will exercise reasonable care and skill in providing our agency service. We are not responsible for the supplier’s performance merely because we made the booking as agent, but nothing in this section excludes liability for our own booking error, misrepresentation, negligence or breach of a legal duty.

18.4 Supplier prices and availability can change until the supplier confirms the booking. Any refund, change or cancellation is subject to the supplier’s conditions and charges plus our disclosed administration fee. We will pass to you a supplier refund that we receive for you without undue delay, subject to any lawful deduction expressly agreed before booking.

18.5 Flight-only arrangements are subject to the operating and/or ticketing airline’s conditions of carriage. Airline insolvency protection applies only where shown on an ATOL Certificate or where another specific protection is stated in writing. IATA accreditation does not itself provide consumer insolvency protection.

18.6 An excursion, activity or service booked locally and not sold by us does not form part of any contract with us. Where we sell an excursion as disclosed agent, the separate contract is with the named operator. If an excursion is included in, or lawfully becomes part of, a package organised by us, sections 16 and 17 apply instead.

19. Flights, delays, cancellations and denied boarding

19.1 Flight times, routing, aircraft and operating carrier may change. We will tell you the identity of the operating carrier when known and notify you of a change as soon as reasonably possible. The current UK Air Safety List is available through gov.uk.

19.2 The operating carrier may owe you rights to rerouting, reimbursement, care or compensation under UK261 or other applicable passenger-rights law following cancellation, long delay, denied boarding or downgrade. Claims for carrier compensation should normally be made directly to the operating carrier. Guidance is available from the Civil Aviation Authority at www.caa.co.uk/passengers.

19.3 Where a flight forms part of a package organised by us, your rights against the carrier do not remove our separate responsibilities as organiser. You are not entitled to recover twice for the same loss.

19.4 Seat selections are controlled by the airline and may be changed for operational or safety reasons. If a paid seat service is not supplied, we will assist you to request any refund due under the airline’s terms or applicable law. We do not guarantee a particular seat unless we expressly confirm that guarantee as part of our own package commitment.

20. Accommodation, car hire and other services

20.1 Accommodation classifications are based on the official or generally recognised system in the destination and may not be equivalent to UK standards. Check-in and check-out times and included facilities are shown in the booking information or supplier conditions. Optional facilities may carry a local charge.

20.2 Only booked guests may occupy accommodation. You must comply with reasonable property rules and are responsible for damage caused by you or your party, subject to the supplier establishing the loss.

20.3 Car hire is normally booked by vehicle category rather than a guaranteed make or model. The lead driver and any additional driver must meet the supplier’s age, licence, payment-card and deposit requirements. Additional drivers, equipment, upgrades and insurance bought locally form a separate contract with the rental supplier.

20.4 You must inspect the supplier’s fuel, mileage, insurance, excess, deposit, border-crossing and late-return terms before collection. Tell us before booking if the driver has endorsements, has held a licence for less than the supplier’s required period or needs an adapted vehicle.

21. Complaints and resolving disputes

21.1 If a problem occurs while you are away, report it without undue delay to the relevant supplier and to us using the contact details on your documents. This gives us or the responsible organiser an opportunity to investigate and remedy it. A failure to report may affect the amount of compensation only to the extent that it prevented or hindered a remedy or investigation.

21.2 If the matter is not resolved, write to Customer Services, Latitude 40, 21A Pembridge Road, London W11 3HG or email info@portugalholidays.co.uk, quoting your booking reference and providing relevant evidence. Please contact us as soon as reasonably possible, normally within 28 days after return. The 28-day request does not extinguish statutory rights or shorten any legal limitation period.

21.3 We will acknowledge and investigate your complaint and aim to provide a substantive response within a reasonable period. If the matter remains unresolved, you may seek independent legal advice or use any dispute-resolution route available to you by law.

22. Privacy

22.1 We process personal information to provide your booking, take payment, communicate with you, meet legal and regulatory duties, prevent fraud and protect our legitimate business interests. Our full Privacy Policy, available on our website, explains the lawful bases, recipients, international transfers, retention periods and your rights.

22.2 Travel arrangements may require us to send personal information to suppliers and authorities outside the United Kingdom, including passport information and, where necessary, health, dietary or accessibility information. The lead booker must ensure that other travellers are given our Privacy Policy and are aware that their information will be used for these purposes.

22.3 We do not retain complete payment-card details unless and to the extent this is expressly disclosed and handled in accordance with applicable security requirements. Please do not send card details by ordinary email.

23. General legal provisions

23.1 If any provision is found invalid or unenforceable, it will be removed or limited to the minimum extent necessary and the remaining provisions will continue to apply.

23.2 A delay in enforcing a right does not waive it. No person other than you, us and, where applicable, the contracting supplier or organiser may enforce these conditions under the Contracts (Rights of Third Parties) Act 1999, except where these conditions expressly provide otherwise.

23.3 These conditions and your contract are governed by English law. If you live in England or Wales, the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of the part of the United Kingdom where you live, and any mandatory protections of that jurisdiction continue to apply.

23.4 Nothing in these conditions requires you to waive a right conferred by the Package Travel and Linked Travel Arrangements Regulations 2018, the Consumer Rights Act 2015 or other applicable consumer law.